Regarding Hbada delivery

Once your order has been handed over to the delivery company, it will be delivered within 1-4 business days from the time of your order. The number of days required may vary slightly depending on the delivery address and the courier's situation.

We usually process shipments within 2 business days of order confirmation. During peak seasons, such as year-end sales or new product launches like the E3 Pro 2026 model, it may take 3 to 4 business days for shipping. Once your item leaves the warehouse, we will send you a shipping confirmation email with tracking information.

At Hbada, we offer a 30-day money-back guarantee for all issues that are not due to customer-side reasons.

Specifically, you may return the chair if there is a defect, if it is damaged during shipping, or if you find that it does not suit you after actual use.

When returning an item, the chair must be in the same condition as when it was delivered, with all parts, packaging materials, and accessories included.

If you wish to make a return, please contact service@hbada.com. Please be sure to include your order number and reason for return.

If your issue is covered by our policy, we will send you a pre-paid return label to ensure a smooth return process.

Regarding refunds: Refunds will be processed within 5-7 business days after receipt and inspection at our warehouse.

On the other hand, for returns due to customer-side reasons, such as choosing the wrong color or changing your mind after assembly, you may be responsible for the return shipping fee.

Further details regarding returns can be found on the checkout page.

At Hbada, we're pleased to offer an exceptional benefit with our ergonomic chairs: every product comes with a hassle-free 3-year warranty, ensuring your peace of mind.

Our warranty policy includes the following:

What's Covered: Gas lift, base, casters, armrest mechanism, lumbar support system, and mesh/fabric parts. Instead of repairing damaged components, we will send you new parts for replacement. This means you will always receive brand-new parts to swap out with your old ones.

What's Not Covered: Normal wear and tear, intentional damage, or modifications will void the warranty.

For X7 smart chair users, electrical components such as the battery, massage motor, and heater are also covered by a 3-year warranty.

To ensure a smooth process in the event of an issue, please register your chair at https://www.hbada.eu/pages/warranty-service within 30 days of purchase. This will significantly streamline the warranty claim procedure.

First, please check the following:

Assembly issues: Please refer to the included instruction manual or watch the assembly video on the product page. For E3 Series and P2 Series, there are dedicated videos explaining how to adjust the T-shaped support system.

Mechanical issues (e.g., unusual noises, height adjustment problems, recline lock issues):

• Check that all screws are tightened securely according to the specifications.
• Check that the gas lift is correctly installed in the five-star base.
• Check that the recline tension is appropriately adjusted for your body weight.

If smart features are not working (X7 Series): Check that the power switch is ON, the battery is charged, and the remote control is paired.

If the above troubleshooting steps do not resolve the issue, please contact service@hbada.com (for EU inquiries) with the following information:

• Order number
• Chair model name (e.g., E3 Pro, P3, X7)
• Photos or videos showing the issue
• Troubleshooting steps you have already attempted

We typically respond within 1-2 business days.

Even if urgent assistance, such as replacement parts, is required, we have spare stock available in local warehouses, so you will not have to wait long.