About HBADA Shipping
We offer fast, free shipping across Japan. Learn more about transit times and how to track your chair.
What are the estimated shipping durations within Japan?
Once your order has been handed over to the delivery company, it will be delivered within 1-4 business days from the time of your order. The number of days required may vary slightly depending on the delivery address and the courier's situation.
When will my order be shipped after payment?
Standard processing time is 2 working days from order confirmation. During high-volume periods (year-end sales, product launches such as the E3 Pro 2026 Edition), processing may take 3-4 days. You will receive a Shipment Confirmation email with tracking details once your order leaves our warehouse.
30-Day Returns: What does the 30-day return policy entail?
HBADA offers a 30-day money-back guarantee for all non-customer-related issues.
This means: if your chair is faulty, got damaged during shipping, or just isn't comfortable for you after use, you can return it.
The chair has to be in the same condition as when you got it, with all the parts, packaging, and extras that came with it.
To return something, just get in touch with us at service@hbada.jp. Make sure to include your order number and the reason you want to send it back.
If it's a problem we cover, we'll send you a prepaid label to make the return easier.
Refund: Processed within 5-7 business days after warehouse receipt and inspection.
If you need to return something because of a problem on your end, like you ordered the wrong color or you changed your mind after putting it together, you might have to pay to ship it back.
You can find all the details on how returns work when you're checking out.
3-Year Warranty: Does HBADA offer a genuine 3-year warranty?
HBADA offers a pretty great deal on their ergonomic chairs - they come with a 3-year hassle-free warranty, so you don't have to worry about any problems.
This warranty includes coverage:
Coverage: Gas lift cylinder, base, casters, armrest mechanisms, lumbar support systems, and mesh/fabric integrity. We don't fix broken parts; instead, we send you new ones to replace them. This way, you get a brand new component to swap out with the old one.
Exclusions: Normal wear and tear, intentional damage, or modifications void the warranty.
If you've got an X7 Smart Chair, you should know that the extra electrical parts, like the battery, massage motors, and heating elements, are all covered for 3 years.
To make sure you're all set for any future issues, just head to https://www.hbada.eu/pages/warranty-service and register your chair within 30 days of buying it - it'll make the claims process a whole lot easier.
Ergonomic chair Issues: What should I do if I encounter problems with my Ergonomic chair?
For immediate troubleshooting:
Assembly issues: Check the included instruction manual or visit our product page for installation videos. The E3 series and P2 series have specific video guides demonstrating T-shaped support system adjustment.
Mechanical problems (squeaking, height adjustment failure, recline lock issues):
- Verify all screws are tightened to specification
- Ensure the gas lift is properly seated in the five-star base
- Check that recline tension is adjusted correctly for your weight
Smart features not working (X7 models): Confirm the power switch is ON, battery is charged, and remote is paired.
If problems persist, email service@hbada.jp with:
- Your order number
- Chair model (e.g., E3 Pro, P3, X7)
- Clear photos/videos of the issue
- Description of troubleshooting steps already attempted
We usually get back to you within 1-2 business days.
If you need something right away, like a replacement part, we keep extras in warehouses around the region so you don't have to wait too long.