About Hbada After-Sales Service
For all customers using Hbada chairs, we provide prompt and reliable after-sales support. We offer not only warranty details, information on replacement parts, and our return policy, but also customer support that quickly addresses any issues, ensuring you can use our products with peace of mind.
My tracking information hasn't updated. Has my package been lost?
Please rest assured. It may take 24 to 48 hours for tracking information to be updated after shipping. Your package has not been lost, so please do not worry. If the status has not been updated after 48 hours, please contact customer support. We will respond promptly.
What does the current tracking status mean?
Tracking statuses show the real-time location and delivery status of your package. There may be a slight delay in updates due to logistical processing or system synchronization, but please be assured that your package is not lost. We are continuously monitoring the status of your package and will notify you promptly as soon as new information becomes available.
My package is marked as "delivered," but I haven't received it yet.
We sincerely apologize for any inconvenience this may cause. As the tracking information indicates that the delivery has been completed, we would appreciate it if you could first check whether your neighbors or family members have received it on your behalf. If you have purchased Seel shipping insurance, please contact Seel Support first and proceed with the insurance claim. If your claim with Seel is not approved, we will address the issue using one of the following methods. Would you prefer a refund or a reshipment of a new chair? If you prefer a reshipment, please provide the correct shipping address again to prevent any delivery errors. Thank you for your understanding and cooperation.
What should I do if my package is returned to the sender?
We sincerely apologize for the inconvenience. The main reasons why packages are returned to the sender are incorrect or incomplete address information, multiple failed delivery attempts, or no one being available to receive the package. If you can provide your order number and delivery address, we will check the return status. Once confirmed, we will either reship the item to the correct address or issue a full refund. Thank you for your understanding and cooperation.
I haven't received an order confirmation email. How can I check my order details?
We sincerely apologize for any inconvenience this may cause. If you have not received your order confirmation email, please check your spam folder first. Automated emails are sometimes mistakenly sorted into this folder. If you still cannot find it, you can view your order details directly. Additionally, if you contact us, we can provide you with a tracking number so you can check the status of your package at your convenience on the official delivery carrier's website. We appreciate your understanding.
If there is a defect with the chair, what is the procedure for handling it?
We sincerely apologize for any inconvenience this may cause. If there is a quality issue with your chair, please provide the following information: photos or videos showing the problem area, your order details, delivery address, and the barcode number on the chassis. We offer a 3-year warranty, and if the defect is not due to customer fault, we will send replacement parts free of charge. After reviewing the details, we will promptly arrange appropriate action such as sending replacement parts or issuing a refund, depending on the situation. We appreciate your understanding and cooperation.
Is warranty registration required to receive warranty coverage?
We sincerely apologize for any inconvenience this may cause. Warranty registration is not required. Your warranty will automatically apply from the date of purchase, and we will handle it based on your order information. We offer a 3-year warranty, and for defects in parts not caused by customer negligence, we will send replacement parts free of charge. If you have any quality-related issues, please contact us with your order details. We will address the situation appropriately. Thank you for your understanding.
Please tell me the procedure for returning defective products.
We sincerely apologize for any inconvenience this may cause. If you received a defective product, please follow these steps for returns. First, please contact our support team with your order number, photos or videos showing the defect, and your shipping address. After we review the information, we will send you a return label or further instructions. Please pack the item securely according to the instructions and send it back. Once the returned item is received and inspected, we will process an exchange or a full refund. Thank you for your understanding.
Can I still return the item if I simply find that it's not a good fit for me?
Even if you simply "didn't like it" (and it's not due to a defect or quality issue), we accept returns for any reason within 30 days of the delivery date. To return an item, the following conditions must be met: The chair must be in an unused, new condition, and its original packaging must be fully intact. Return shipping costs will be borne by the customer. A full refund will be issued once the returned item has been received and inspected. Thank you for your understanding.
What kind of packaging is required for returns to ensure safety?
To prevent damage during return shipping, please use the original packaging materials (outer box, internal cushioning, plastic bags, and other protective materials) as much as possible. If you no longer have the original packaging materials, please use a sturdy outer box and pack the chair frame, armrests, base, and gas cylinder with sufficient bubble wrap and cushioning materials to ensure they are well protected. Please also place small accessories such as screws, tools, and instruction manuals together inside the box so they don't get lost. Finally, securely seal the box with packaging tape to prevent it from opening during transit. Proper packaging not only prevents damage but also facilitates the inspection and refund process.
How long does it usually take to process a return and issue a refund?
Refunds are usually processed within 5-10 business days after we receive and inspect the returned item. Thank you for your cooperation and patience.
Can I return it even if I try it for a week and find it's not a good fit?
Even a chair that feels good after sitting in a showroom for 20 minutes can leave a different impression after actually working in it for 3 hours. That's why the length of the return period is important. You need at least 30 days to truly determine if your body fits. Before purchasing, it's also a good idea to confirm whether the return shipping fee is covered by the store and if a "restocking fee" will be charged.
Can I get a refund for the shipping fee I paid initially?
We apologize for any inconvenience this may cause. Typically, refunds are processed through the system and credited back to the original payment method. If an unexpected issue occurs during the automatic refund process, our customer support team will contact you promptly. In such cases, we may ask for your PayPal account and full name to process the refund manually. Thank you for your cooperation and patience.